Customer Service

Helping You Expand Your Reach

From our experience, we understand that every organization is different. The IMPACT EAP offers a flexible, collaborative model that aligns with your infrastructure to accommodate your unique needs.

The programís greatest strength is its people - a team of highly-skilled professionals with combined clinical and managerial skill-sets. Every client has a dedicated account manager, a single point of contact who understands the organizationís culture and its people. Your account manager will coordinate efforts with you to implement the program and orient your employees. Thereafter, they strive to maintain ongoing communication with you to ensure that you are meeting the needs of your employees and protected against risk. You will also receive regular outcome reports to aid in determining your ROI.

As qualified mental health professionals, account managers also work directly with your employees. Therefore, they can offer you professional guidance in dealing with your employees when work performance issues arise.